Frequently asked questions
Is the digital menu really free?
Yes. The QR Digital Menu is free, with no card and no time limit: menu with QR code, AI creation (up to 3 uploads per month), real-time editing and your own address on menu.engagebot.io. The menu shows "Powered by Engagebot" at the bottom. What you pay for is the Menu + Table Ordering plan, so your customers can order from the same QR code.
How does AI create my digital menu?
You create your account and upload the PDF or photo of the menu you already have. Our AI reads the file, extracts the products with their categories, descriptions and prices, and builds the digital menu without you typing anything. Then you review the result, adjust anything you like, add the photos of your dishes and the menu is published the same day. Each account can do up to 3 AI uploads per month; editing the menu by hand has no limit.
Can I change prices whenever I want?
Yes, you can change prices, dishes, descriptions and photos whenever you want and the changes show on the menu in real time. The QR code never changes because it always points to the same address. There is no limit on changes and no extra cost for editing the menu.
Do I have to reprint the QR code every time I change the menu?
No, you never have to reprint the QR code. The QR points to a fixed web address and what changes is the content of that page, not the code. You only need to print it once, or again if the sticker on the table gets damaged.
How do I cancel table ordering?
You can cancel the Menu + Table Ordering plan anytime, with no lock-in or penalty, by messaging us on WhatsApp. The cancellation takes effect at the end of the period you already paid and no new charge is made. Table ordering works until that date and then your digital menu stays published on the free plan.
Can I get my money back?
Yes. You can ask for a full refund of your first payment for Menu + Table Ordering within 30 days of that payment by writing to support@engagebot.io. If you are a consumer in Colombia, you also have the 5-business-day right of withdrawal set out in article 47 of Law 1480 of 2011 for distance sales.
Do my customers need to install an app?
No, your customers don't install anything. The menu opens directly in the phone's browser when they scan the QR code with the camera. It works the same on Android and iPhone.