Terms of Service

1. The Service

Engagebot offers two product lines that can be used separately or together:

• •WhatsApp automation: connect a WhatsApp Business number through Meta, build chatbot flows, run AI agents that answer your customers, manage chats in a shared inbox with a CRM, send message templates, sync a product catalog, take orders and manage appointments and bookings (including optional Google Calendar sync).
• •Carta Digital (digital menu) and table ordering: create a digital menu, including from a PDF or photo with AI, publish it with a QR code at your own address on menu.engagebot.io and, on the paid plan, receive orders from tables, takeaway or delivery on a live orders page with optional kitchen-ticket printing.

We may improve, change or retire features. When a change materially reduces a paid feature you rely on, we will tell you in advance by email or in the app.

2. Accounts and team members

You need an account to use the Service, with your own email and password or with Sign in with Google. You must be at least 18 years old and able to enter into contracts. You are responsible for:

• •Giving accurate account and billing information and keeping it up to date.
• •Keeping your password confidential and telling us at support@engagebot.io about any unauthorized use.
• •Everything done in your account, including by team members you invite. The workspace owner controls billing, team and settings; invited members can use the workspace but not manage billing.

3. Your customers, your data and your obligations

When you use the Service with your customers (WhatsApp contacts, diners who order from your menu, guests who book), you are the controller of their personal data and we process it on your behalf to provide the Service, as described in the Privacy Policy. You agree to:

• •Have a legal basis, and the consent the law requires, to contact your customers on WhatsApp and to process their data, including prior authorization for personal data where applicable (for example Colombian Law 1581 of 2012) and WhatsApp opt-in where Meta requires it.
• •Publish your own privacy notice to your customers and answer their requests about their data.
• •Follow the WhatsApp Business Messaging Policy, the WhatsApp Business Terms of Service and Meta's commerce rules.
• •Not use the Service for spam, unsolicited bulk messages, illegal products or services, or content that is deceptive, abusive, hateful or infringes other people's rights.
• •Not attempt to break, overload, reverse-engineer or bypass the security or limits of the Service, and not upload malware.

If you connect outbound webhooks, HTTP requests or other integrations, you decide where your data is sent and you are responsible for those destinations.

4. Digital menus, orders and bookings

• •You are responsible for the content of your menu: dish names, descriptions, photos, prices, allergens and availability. Review what the AI extracts before publishing; AI can make mistakes.
• •Orders and bookings made through your menu or booking page are agreements between you and your customer. We transmit them; we are not a party to them and do not deliver, cook, serve or charge for anything. Diner orders are not paid through Engagebot.
• •Kitchen-ticket printing depends on your device, browser and printer (the orders page open in Chrome with a supported USB thermal printer).
• •On the free plan your menu shows a "Powered by Engagebot" link.

5. AI features and AI credits

AI features (AI agents, menu extraction, voice-note transcription, image capture, knowledge base) are provided by third-party AI providers listed in the Privacy Policy. AI output can be inaccurate or incomplete: you are responsible for how you configure your agents, for reviewing what they say on your behalf and for the information you publish.

• •AI features consume AI credits. Grow includes a monthly credit grant; extra packs can be bought (1,000 credits for USD 20, billed in USD).
• •Credits do not expire while your account exists, cannot be exchanged for cash and are not transferable. If an AI extraction fails, its credits are returned automatically.
• •On the free WhatsApp plan, AI menu creation is limited to 3 uploads per calendar month; manual edits are unlimited.

6. Plans, prices and billing

Current plans and prices are published at engagebot.io/#pricing and engagebot.io/carta. In summary:

• •Free: USD 0. 50 monthly active contacts, 1 user, 1 WhatsApp number.
• •Grow: USD 29 or COP 89.900 per month. 300 monthly active contacts and 2 users included. Contacts above 300 in a month are billed as overage at the published rate. A 30-day free trial is available once per workspace, with a card required at the start; unless you cancel before it ends, the subscription starts charging automatically.
• •Enterprise: custom terms in a separate agreement.
• •Carta Digital QR: free, with no card and no time limit.
• •Carta + Table Ordering: monthly or yearly, with no trial. Includes 3 extra team seats. No commission per order.
• •Promotions: promotional prices apply only under the conditions published with them. The Carta + Table Ordering launch price in COP is limited to the first 100 new customers, valid until December 31, 2026, and is kept while that plan stays active without interruption. The Grow + Carta + Table Ordering combo discount applies while both plans are active.

Currency, taxes and payment

• •Prices are shown in Colombian pesos (COP) to customers in Colombia and in US dollars (USD) elsewhere. COP prices include IVA (VAT). Other taxes are added where the law requires.
• •Payments are processed by Stripe. Subscriptions renew automatically at the end of each monthly or yearly period until you cancel. You authorize us to charge your payment method for the plan, overage and add-ons you choose.
• •WhatsApp message charges are set and billed by Meta to your WhatsApp Business account; they are not part of Engagebot's prices.

Price changes

We do not raise the price of an active subscription: price increases apply to new customers only. Promotional prices end when their conditions stop being met.

Plan limits and failed payments

If a workspace goes over the monthly contact limit of its plan (for example after a paid plan ends), we notify you and give you a 7-day grace period; after that, WhatsApp automation for that workspace may be suspended until the plan is upgraded or contacts are back within the limit. If a payment fails, we may pause or end the paid plan.

7. Cancellation and refunds

• •Cancel anytime from the billing page of the app; there is no minimum term. Cancellation takes effect at the end of the period already paid, and you keep access until then.
• •When Grow ends, the workspace returns to the Free plan and its limits. When Carta + Table Ordering ends, your digital menu stays published on the free Carta plan.
• •Refunds: you can ask for a full refund of your first payment for a paid plan within 30 days of that payment by writing to support@engagebot.io. Meta's WhatsApp charges and AI credits already used are not refundable.
• •Consumers in Colombia also have the right of withdrawal (derecho de retracto) of 5 business days for distance sales under article 47 of Law 1480 of 2011, where it applies.

8. Intellectual property

Ours: the Service, its software, design and brand belong to Kuery S.A.S. or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell or build a competing product from it.

Yours: you keep all rights to your content (messages, contacts, menus, photos, logos, knowledge base). You give us a limited licence to host, process and display it only to provide the Service, including showing your menu publicly at your menu address.

Feedback: we may use suggestions you send us without obligation to you.

9. Third-party services

The Service depends on third parties, above all Meta (WhatsApp Business Platform), and also Stripe, Google and AI providers. Their terms also apply to you. Meta may change, limit or suspend WhatsApp access or pricing at any time; we are not responsible for their decisions, outages or policy enforcement, including bans of your number.

10. Warranties and limitation of liability

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of uninterrupted or error-free operation or fitness for a particular purpose.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, and our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim.

Nothing in these Terms limits rights that consumer protection law gives you and that cannot be waived by contract.

11. Indemnification

You will defend and indemnify Kuery S.A.S. against third-party claims arising from your content, your messages to your customers, your menu or your breach of these Terms or of the law.

12. Suspension and termination

We may suspend or close an account, after notice where reasonable, if it breaches these Terms or the law, harms other users or the Service, puts our WhatsApp access at risk (for example through spam) or is used fraudulently. No refund is due for termination caused by a breach.

You can close your account at any time by writing to support@engagebot.io. We delete your data as described in the Privacy Policy.

13. Governing law and disputes

These Terms are governed by the laws of the Republic of Colombia. Any dispute about them or about the Service will be decided by the competent judges of Colombia.

If you are a consumer, you can also file complaints with the Superintendencia de Industria y Comercio (SIC) under Law 1480 of 2011. If you live outside Colombia, you keep the protection that the mandatory consumer law of your country of residence gives you.

14. Changes to these Terms

We may update these Terms. We will tell you about material changes by email or in the app at least 15 days before they take effect. If you keep using the Service after that date, the new Terms apply; if you do not agree, you can cancel before then.

If any provision is found unenforceable, the rest remains in effect. These Terms and the Privacy Policy are the entire agreement between you and us about the Service, unless you signed a separate Enterprise agreement.

15. Contact

Kuery S.A.S., NIT 901228403-3 (Engagebot). Address: Calle 140 # 9 - 42, Bogotá, Colombia. Support: support@engagebot.io. Legal: legal@engagebot.io. Sales: sales@engagebot.io.